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The Nigerian financial sector is changing as deregulation in the sector is breaking down barriers to entry into new businesses and the globalisation of finance is creating new opportunities in markets previously inaccessible by Nigerian banks.
Advances in technology including new developments associated with the Internet and electronic commerce, have present enormous potential to serve customers with greater flexibility, through more channels, and at lower costs. However this also means that financial companies are also faced with new rivals who compete to serve the more choosy customers. At Sterling & Greenback we believe in delivering solutions that achieve substantial, positive, and sustainable impact in performance for our clients who include commercial banks, brokerage firms, insurers, asset managers, mircofinance banks and companies, and other diversified financial institutions. We work with our clients on the critical challenges they face today: strategic innovation, growth and industry consolidation, risk and regulation management, operational efficiency, and talent management. We work hard on improving our clients? processes and transaction speed in an increasingly fast paced environment, which is a key management challenge in the Financial Services arena, by mastering the balance of innovation and its resulting complexity. Services OfferedStrategyWe can help clients develop and implement strategic and business models due to changing industry scenarios, growth opportunities, technological leaps, competition, changing customers, social and environmental challenges are all drivers for change. Key areas where we can assist include developing new business models, core competency management, partnering and Mergers & Acquisitions, post merger integration and organizational (re)designs.Sales and Customer Quality ManagementWe can help clients to know your target customers intimately and therefore steer their sales efforts in order to provide the maximum value possible with the highest standards of customer care.Key areas where we can assist include customer segmentation and segment strategies, customer relationship management, customer satisfaction assurance, sales and distribution strategies, sales force efficiency and sales channel management. Product and Service Quality ManagementWe can assist in developing tailor-made solutions at competitive pricing levels by helping the client in creating customer premiums and mastering the complexity of providing made-to-measure solutions. We also support clients who need help in mastering the resulting internal complexity in the product/service architecture, applying product platform, standardisation, and technology supported process approaches.Operational Quality ManagementWe can help clients capture economies of scale and scope, reconfigure value chain steps and use cutting edge technology in the most efficient manner to ensure fast, high quality customer service. We also work with clients to inspire their employees and at the same time improve their work processes.Information and Business Technology ManagementAt Sterling & Greenback we understand that technology follows strategy and vice versa. Hence with technology and innovation at our fingertips, we design and implement solutions that drive innovation, improve performance and flexibly adapt to future business models.Change ManagementBy understanding the unwritten rules of the game analysis and being highly skilled in areas such of communications management, and empowerment and motivation management, we work with clients to ensure an even trail through the necessary change organization need to make, taking care of fears and managing the uncertainty.Knowledge ManagementKnowledge management ensures that companies have the knowledge they need for success by managing their knowledge base for impact, choosing the appropriate media, and fostering a culture where experience and lessons learnt are freely passed between business units for the benefit of both the company and its customers. |